RETURNS & EXCHANGES

We implement a tiered window policy from delivery date:
• 48–72 Hours for damaged, defective, or wrong item claims.
• 7 Days for size/fit, wrong-item, or not-as-described claims.
• Changed-mind claims on bespoke or final-sale archive items are strictly ineligible.

• Garments must be completely unworn, unwashed, and undamaged.
• Original brand tags, design labels, and packaging materials must be intact.
• Receipt or proof of purchase must be presented during request.
• Items must be free from fragrances, cosmetics, or any structural alterations.

To speed up review and prevent processing delays, uploading unboxing documentation is required for damage or defective claims.
• Video Instructions: Film the sealed package with the courier label clearly visible, open the box on camera, and highlight the issue. Video must be uncut, under 60 seconds, and under 50MB.
• Queue Reward: Claims submitted with unboxing evidence skip manual queues and are fast-tracked for same-day approvals.

Imported final sale archive items, customized size orders, and intimate apparel are strictly non-returnable. We encourage you to carefully cross-reference your measurements with our sizing charts before placing orders.

Upon receiving and inspecting your returned product, we will dispatch the replacement items. If the desired exchange variant is out of stock, a store credit (valid 1 year) or refund is initiated. A return logistics shipping charge of ₹50 is deducted from your refund/credit for size/fit, change of mind, and not-as-described return reasons.